Shipping

Thank for considering shopping with us! At Norfahome.com we offer free shipping on any purchase within the Continental United States only. Shipping fee will apply to any other destination including but not limited to Hawaii, Canada etc. Please contact us via e-mail for rates.

Any orders shipped outside the United States will have duties, taxes, and broker fees and it will be the customer responsibility to pay those extra fees.

We at Norfahome.com will make sure the any orders will be shipping on time and will be meticulously packaged to avoid any damages during transit. Having said that we do any customers to check any delivery immediately upon receiving of the product and if necessary refuse it as damage and contact us immediately so we can proceed with replacement. If none of the boxes are damaged please accept the delivery and open every single box within 48 hours so we can replace any damaged par immediately and. If any damages are notified more than 2 to 5 business days after the delivery date, charge for replacement may apply, so please do contact us immediately.

Returns

Return an item for a reason other than damage please follow the following steps:

Check the box and the contents upon delivery! Make sure to open the box and check the actual item!
• If you cannot inspect the box or the contents make sure to write "not inspected" on the delivery receipt & contact us within 48 hours.
• If the box is damaged mark "damaged" on the delivery receipt & contact us within 48 hours.
• If the item is damaged do not accept the delivery! Refuse the delivery & contact us within 48 hours.
• If possible please try to take a picture of the damage and include it when contacting us.
Please note that a resolution for a freight claim can take up to 90 days. Credits will only be made once the claims are resolved with the carrier.

Replacements:
Should you receive an item that is damaged please contact us within 14 days for a return merchandise authorization (RMA). All items must meet the following criteria in order to be eligible for return:
• Box & packaging must be intact.
• All packaging materials, accessories, and pamphlets must be present.
• The item must have never been installed or used.
• The item must be in resalable condition.
• The item must not be part of the "not eligible for return" list (see below).

All items returned because of buyer's remorse will be subject to a 30% restocking fee and the buyer is responsible for original & return shipping costs.

Please not that any items returned to us without an RMA will be rejected and the buyer will be responsible for all shipping costs.
The following product categories and manufacturers are not eligible for return:
• Fireplaces
• Tile
• Special Order & Custom Order Items
• Orders that were shipped to Alaska, Hawaii, Canada, or International Orders
These exclusions do not apply to returns that are due to damage or error on the part of Norfahome.com
Please allow up to 30 days for all returns to be processed and all credits to be made.

Cancellations:
If you would like to cancel your order please e-mail us at sales@norfahome.com. Norfahome.com will be happy to cancel any orders that have not begun the shipping process. Items that are already being prepared for shipping can be cancelled and will incur a 15% cancellation fee. If the item has already shipped, a cancellation cannot be made. In this case please follow the return directions above.
Please note that if you have not received a confirmation for the cancellation of your order, your order has not been cancelled. Orders must be cancelled before 3 P.M. Eastern Time. Cancellation requests made after that time will be processed as received the next business day.
Please make sure to receive confirmation of your cancellation. If you do not receive a reply to your e-mail within 1 business day please call our customer service line. Cancellations made by voicemail are not accepted!

Fees:
Returns Due To Shipping Damage, Defects, or Wrong Item: No Fees. Please see above replacement policy and send pictures of issue if possible.

Buyer Remorse Return: 30% Restocking Fee, Original Shipping Costs, & Return Shipping Costs.

Cancellation Fee: No Fee If Cancelled Before Order Has Been Processed For Shipping, 15% If Order Has Already Been Processed For Shipping.